At NDA Online Market, your satisfaction is our priority. If you’re not fully satisfied with your purchase, our refund policy is here to help.

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Eligibility for Refund

1. Return Window: Items can be returned within 7 days of delivery for a full refund.

2. Condition: To qualify, items must be in their original condition, unused, and in original packaging.

3. Non-Refundable Items: For hygiene and safety reasons, certain items such as opened skincare products, food items, and personal care products are non-refundable unless defective.

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How to Request a Refund

1. Contact Us: Email our customer service team with your order number and reason for return.

2. Return Authorization: Our team will review your request and guide you through the return process, including providing a return authorization if eligible.

3. Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

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Processing Refunds

Once we receive and inspect the returned item, we’ll notify you of the approval status. Approved refunds will be processed to your original payment method within 5-7 business days.

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Questions?
If you have any questions about our refund policy, please contact our customer service team. We’re here to help!